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Tuesday, November 29, 2022

Duo World Inc (OTCMKTS: DUUO) Under Accumulation as Company Wipes Convertible Debt Off the Books & Launches its Cloud-Based Contact Center DialDesk

Duo World Inc (OTCMKTS: DUUO) as on the move northbound and was up over 100% on Monday as penny stock speculators jump on board and accumulate. While the buying continues to accelerate there is little selling on DUOO which recently paid off the remaining balance of its only Convertible Note and now has no convertible debt on the books.  

The Company has been busy; earlier this month DUUO announced the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and handle omni-channel communication, including voice, chats, social media feeds, and integrations to many third-party applications. DialDesk will initially target only the Southeast Asia Region by adopting a market penetration strategy for its growth by launching a scaled down version with limited features at a very low subscription fee. However, the product is set to introduce more features within the next 12 months to increase its customers’ LTV (Lifetime value). 


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Duo World Inc (OTCMKTS: DUUO) is headquarters in Nevada, United States, and operates its software development center in Colombo, Sri Lanka, catering to the companies in the space of Customer Life Cycle Management, Customer Care, Contact Center solutions. Driven by innovation, Duo World Inc. has favored the enterprises in many ways, including efficiency, cost reduction, revenue optimization and continuous value addition to their product or service offerings. 

Earlier this month the Company filed an 8k stating: “Between September 28, 2022 and October 6, 2022, the Registrant issued an aggregate of 4,462,837 shares of common stock to a lender that held a Convertible Note. The lender converted approximately $35,000 of principal, penalties and interest into the 4,462,837 shares of common stock and immediately began liquidating such shares on the market, mostly at the Bid side of the market, which resulted in significant share price degradation. On October 10, 2022, the Registrant paid off the remaining balance of the Convertible Note, including principal, penalties and interest, in an effort to fend off further conversions of the Convertible Note in order to prevent further diminution in the share price of our common stock. 

The Company’s products are: 

DuoSubscribe – DuoSubscribe is an enterprise solution for Subscriber Management and Billing. With over a decade of experience in developing applications for these sectors and having vast amount of domain knowledge on how these sectors operate, Duo Subscribe is eminently capable of meeting the complex and rigorous demands of businesses around the world. Due to post Covid market conditions, the company has been restricted in marketing this product. During fiscal year 2021, DUUO recognized $286,216 in revenue from DuoSubscribe. 

Facetone – The Company launched Facetone in October 2016. Facetone is a communication and collaboration platform that provides the capability of efficiently operating on-premise or cloud-based PABX, IVR or call center. A PABX is a private automatic branch exchange and automatic telephone switching system. An IVR is an interactive voice response system that interacts with callers, gathers information and routes calls to the appropriate recipients. 

Facetone for PABX provides advanced features such as call conferencing, call parking, call forwarding, voicemail and more. Facetone for call centers provides the capability to run a fully functional contact center with added features such as call routing and chat-based collaboration like Facebook, Viber and Skype. Facetone also uses artificial intelligence to facilitate automated customer communication. 

The on-premise and Partner versions of Facetone were launched in 2016. The Partner solution is a hosted solution that operates similarly to a SaaS product from the client’s perspective. Under the Partner solution, we partner with leading telecom operators who host our Facetone solution in their data centers and offer the solution to their enterprise customers as a value added subscription service, with sales and support then provided by the telecom partner on an ongoing basis. During fiscal year 2022 and fiscal year 2021, DUUO recognized $78,409 and $44,115 in revenue, respectively, from Facetone.

Smoothflow – Smoothflow is a tool that allows businesses to develop and deploy conversational automation to be conducted by machines without human intervention. Its Studio interface allows users to drag and drop activities to build conversation. To further enhance the conversation to be more like humans, Smoothflow has inbuilt artificial intelligence (“AI”) and Natural Language Processing (“NLP”). Smoothflow uses the power of artificial intelligence to keep improving the conversational flow and user experience. Organizations can deliver great customer service by automating the multi-channel communication. Businesses will learn more about their customers than ever before and the Bots can be easily trained to answer questions that most people would find it difficult to answer themselves. Smoothflow is integrated with WebChats, Social Media and messaging platforms such as Messenger by Facebook, Skype and Slack to enhance the Omni-channel customer user experience. Smoothflow went live in January 2019 and acquired the first customer in March 2019. 

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On October 5 DUUO announced the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and handle omni-channel communication, including voice, chats, social media feeds, and integrations to many third party applications.  

DialDesk is a subsidiary company of Duo World Inc., catering to the basic requirements of a contact center at a fraction of the cost, while ensuring a great user experience and scalability. With the global cloud contact center market booming as remote working and flexibility has become the new normal, businesses are currently looking at cutting costs with effective cloud solutions; meeting these requirements, DialDesk provides the perfect solution sought by every business.  

With DialDesk being a SaaS product, users would require very minimum training to get onboard and use the application; whether they may be new users or migrating from their existing systems, the product offers a friendly user interface with simple drag and drop UI for IVR/Call flow designing. DialDesk has been architected using the latest cloud technologies to ensure scalability and high availability, while enabling integration with leading 3rd party applications to provide a seamless experience to the user with improved workflow and productivity. 

DialDesk will initially target only the Southeast Asia Region by adopting a market penetration strategy for its growth by launching a scaled down version with limited features at a very low subscription fee. However, the product is set to introduce more features within the next 12 months to increase its customers’ LTV (Lifetime value). 

Mr. Ajeewan Aru, CEO of DialDesk, stated, “DialDesk will ensure the accessibility of the contact center software for small and medium enterprises with its low entry cost and pay-as-you-go subscription plans. To ensure the high availability of the system and scalability, DialDesk has chosen Amazon Web Services (AWS) as its infrastructure provider. Our focus is to listen to our customers’ feedback and continuously evolve the product to meet the ever-growing needs of multiple industries. Our product roadmap has got some interesting and innovative features that would place DialDesk ahead of the competition in the future.” 

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Currently trading at a sub $1 million market valuation DUUO OS is 79,593,141 with a public float of 38 million shares. While the Company has minimal revenues to date they are an SEC filer with manageable debt of just over $1 million and no convertible debt on the books. From current market valuation DUOO could go far and it’s easy to see why this one is being heavily accumulated here. We will be updating on DUUO when more details emerge so make sure you are subscribed to Microcapdaily.

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Disclosure: we hold no position in DUUO either long or short and we have not been compensated for this article

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